Flight 539 from Fort Lauderdale to Dallas/Fort Worth on Saturday, August 3, 2013

Wine tasted at 6:30 PM

I can definitely see some positive changes on American Airlines. Before our flight, we called AA for our upgrade to first class, and the customer service representative was so extremely helpful and nice. When we checked in at the airport, the check-in agent was friendly and willing to help. When we got on the plane, the flight attendant took our drink and dinner orders. He was very friendly and nice. I wondered whether this was really the American Airlines I knew and hated in the past?

The dinner was served with the choice of red or white wine, or both. The red wine was Glass Mountain from Chile and the white was an Esala Chardonay from California. I was not familiar with the names. However, I knew these could not be overly expensive wines, as all airlines are trying to cut costs and save money.  For reviews of the wines on offer, please read the individual wine reviews on this site. Both were quite good and offerings were generous. Moreover, I really enjoyed the service and goodwill at AA, a world of difference with the “old” airline. I will fly American Airlines again and again, and the service on this domestic route exceeded my expectations.

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